Taking a Personal Interest in You and Your Business

1st Enterprise Bank eNews

eNews Fall 2011

An Update from John Black:

Economist Dr. Christopher Thornberg
Economic Forecaster Chris Thornberg to Speak on 1st Enterprise Thought Leadership Series
Christopher Thornberg, widely considered to be one of California’s leading economic forecasters, is scheduled to speak at 1st Enterprises’ Thought Leadership series on Tuesday evening, January 24, 2012 at 6:30 pm.
In 2008 Thornberg was appointed chief economist to the Office of California State Controller John Chiang, and a short while later, was appointed Chair of the Controller’s Council of Economic Advisors. Widely quoted in the media, he has appeared on major television and radio news show and is regularly quoted in major national and California dailies including the Wall Street Journal, New York Times, Washington Post, Los Angeles Times, and Chicago Tribune.  To attend this event, held at the Petersen Automotive Museum, 6060 Wilshire Boulevard (at Fairfax) in Los Angeles, please RSVP to ssmith@1stEnterpriseBank.com by January 13.

1st Enterprise CEO John Black with Romain Petit and Jishun Xing of Bureau Veritas and Sr. VP Rollie Vetterick
1st Enterprise Selected as Customer-Centric Model for Leadership Training

Customer Service is the act of taking care of a customer before, during and following the delivery of a current service or product.  Customer Centricity is the act of considering the customer’s future profitability and collaborating with them to create a product or service that is all about their future growth.
In its Leadership Training for Paris-headquartered Bureau Veritas (a global testing and measuring company), the Los Angeles-based strategy firm of Beckett Advisors invited 1st Enterprise Bank to serve as one model of customer-centricity. 1st Enterprise joined other companies who are studied in the training include Southwest Airlines Air Cargo, Pitney Bowes Insights and Zappos. The country managers of France and China visited John Black and Rollie Vetterick for a field trip to learn about not only customer service standards at 1st Enterprise, but also its deeply rooted customer-centricity practice.

1st Enterprise Bank Reports Record High Assets and Double Digit Loan and Deposit Growth
1st Enterprise Bank reported total assets of $563 million as of September 30, 2011, an all time high for the Bank. In addition, outstanding loans increased by $57 million or 29% over the prior year and deposits increased by $58 million or 13% over the prior year. Deposits continue to be generated from “core relationships” and more than 45% of total deposits are non-interest bearing demand accounts. 
As of September 30, 2011 and throughout the third quarter the Bank had no past due loans and continued to incur no loan losses or impairments within its investment portfolio. We continue to execute on our strategies of pursuing quality commercial banking relationships, recruiting experienced and talented bankers, providing highly personalized service and adhering to safe and sound banking practices.

John Black

 Los Angeles
 Headquarters Office       
 818 West 7th St.
 Suite 220
 Los Angeles, CA 90017
 (213) 430-7000                    
Orange County
Regional Office
17901 Von Karman Ave.
Suite 450
Irvine, CA 92614
(949) 399-5000                 
   Inland Empire
   Regional Office
   3281 E. Guasti Rd.
   Suite 875
   Ontario, CA 91761
   (909) 544-5500

818 West 7th Street, Suite 220 | Los Angeles, CA 90017
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